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What winmur Does With Your Personal Information

Your account data belongs to you. This page sets out exactly what information winmur collects when you open an account, make a deposit via Touch 'n Go eWallet, Boost, or GrabPay, and use our lobby — and what we do with it.

Data collected only for account operationPayment data handled via secure channelsYour right to access or delete your dataLive casino and slots

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What We Collect and Why We Collect It

winmur Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a winmur account, we collect your name, email address, date of birth, and contact number — these are needed to verify your identity and keep your account secure. When you deposit using Touch 'n Go eWallet, Boost, or GrabPay, our payment processor records

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the transaction reference and amount; we do not store your full wallet credentials on our servers. We also collect device identifiers and session logs when you access the lobby from your phone or browser — this helps us detect unusual access and protect your account. Cookies
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track your session state so pages load consistently whether you are on mobile in Kuantan or on desktop elsewhere. All data collection is governed by applicable Malaysian law, and your use of winmur is subject to eligibility under local law where it permits. We do not
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sell your personal data to third parties for their own marketing purposes. Retention periods are set by our data policy and applicable legal obligations; data no longer needed is deleted or anonymised on a rolling schedule.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

Live Chat Start a live chat session from the help icon inside your account dashboard. Our support team handles data queries and can escalate to the privacy team directly.

Email Request Send your data access or deletion request to our privacy contact address found in the footer. Include your registered email so we can verify your identity before acting.

Account Settings Some data preferences — such as marketing communications — can be adjusted directly inside your account settings without needing to contact support at all.

DATA HANDLING STANDARDS

How We Secure and Manage Your Account Data

Security is built into the account flow, not bolted on after. Here is how winmur approaches each part of your data lifecycle — from the moment you register to the point your data is no longer needed.

Account Security

Access to your account requires OTP verification sent to your registered mobile number. We flag and review login attempts from unfamiliar devices before allowing full account access.

Cookie Use

Session cookies keep your lobby state intact as you move between slots, live tables, and the sportsbook. Analytics cookies are anonymised and used only to improve page performance.

Data Retention

We keep account records for as long as your account is active and for the period required by applicable law after closure. Data outside those windows is deleted or anonymised.

Third-Party Sharing

Payment processors like Touch 'n Go eWallet, Boost, and GrabPay receive only the data needed to complete your transaction. We do not share your profile with advertisers.

Your Privacy Questions, Answered Directly

These are the questions we hear most from account holders about how their data is handled. If something is not covered here, reach us via live chat or email — details are in the support section above.

We collect your name, email, date of birth, contact number, and identity document details for verification. Device identifiers and session logs are also recorded to protect your account from unauthorised access.

No. When you deposit via Touch 'n Go eWallet, Boost, or GrabPay, the transaction is processed by the payment provider's own secure system. We only receive a transaction reference and the amount confirmed.

Yes. Submit a data access request via email to our privacy contact address in the footer, using your registered email. We verify your identity first, then respond within the timeframe required by applicable law.

Send a deletion request to our privacy email or raise it through live chat. We action verified requests and remove data not subject to legal retention obligations. Some records must be kept per regulatory requirements.

We use session cookies for lobby functionality and anonymised analytics cookies for performance monitoring. You can manage cookie preferences in your browser settings, though disabling session cookies may affect how the lobby loads.

Only where necessary to operate your account — payment processors, identity verification providers, and fraud detection services. We do not sell or rent your personal data to marketing companies or other platforms.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoGolden Blossom Slots

What winmur Does With Your Personal Information

How to Contact Us About Your Data

How We Secure and Manage Your Account Data

Account Security

Cookie Use

Data Retention

Third-Party Sharing

Your Privacy Questions, Answered Directly

01 What personal data does winmur collect when I open an account?

02 Does winmur store my Touch 'n Go eWallet or GrabPay login credentials?

03 Can I request a copy of the data winmur holds about me?

04 How do I ask winmur to delete my account data?

05 What cookies does winmur use and can I turn them off?

06 Does winmur share my data with third parties?

Privacy Policy

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